- Introduction and Data Controller
This Privacy Policy outlines how www.badmintonrackethub.com (operated under the brand name Badmintonrackethub, located in Singapore and serving customers across Europe) collects, uses, and safeguards your personal data.
For the purposes of data protection regulations, including the General Data Protection Regulation (GDPR) in Europe and the Personal Data Protection Act (PDPA) in Singapore, the data controller is www.badmintonrackethub.com. You may contact us regarding any privacy-related inquiries via email at support@badmintonrackethub.com.
- Information We Collect
We collect personal information necessary to process orders for our badminton and tennis racket products and to provide efficient customer support. This information includes:
Identification and Contact Data: Name, shipping address, billing address, email address, and telephone number.
Transaction Details: Details regarding the products purchased and order history.
Technical Data: IP address, browser type, and interaction data collected automatically through website cookies and analytics tools.
- Payment Processing and Data Handling
To ensure secure transactions, all financial and payment details entered during checkout are processed directly by our authorized payment processor, Stripe.
Stripe collects, processes, and stores your payment card information in accordance with Payment Card Industry Data Security Standards (PCI-DSS). www.badmintonrackethub.com does not store or view your full credit or debit card numbers on our local servers. For more information on how Stripe handles your payment data, please review Stripe’s respective privacy policy.
- Legal Basis and Purpose of Processing
We process your personal data based on the following legal grounds:
Contractual Necessity: To fulfill orders, process payments, and coordinate shipment of your purchased badminton and tennis racket products.
Legal Compliance: To adhere to applicable tax, accounting, and consumer protection laws in Singapore and the European region.
Legitimate Interests: To maintain website security, optimize user experience, and handle customer service requests effectively.
- Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements:
Transaction and Financial Records: Retained for a period of up to 7 years to comply with statutory tax and accounting obligations under Singaporean and European legal frameworks.
Customer Support Inquiries: Retained for up to 3 years following the closure of the query to ensure service continuity and resolve potential follow-up matters.
Marketing and Cookie Data: Retained in accordance with user consent preferences or until the user requests deletion, subject to statutory limitations.
- Your Data Protection Rights
Depending on your jurisdiction (including the European Economic Area under GDPR and Singapore under PDPA), you hold specific rights regarding your personal data:
Right of Access: You may request copies of your personal data held by us.
Right of Rectification: You may request correction of inaccurate or incomplete data.
Right to Erasure: You may request the deletion of your personal data, subject to legal retention obligations.
Right to Restriction or Objection: You may object to or request restrictions on the processing of your data under specific conditions.
To exercise any of these rights, please submit a formal request to our support team at support@badmintonrackethub.com.
- International Data Transfers
As our operations are based in Singapore and we serve customers across Europe, your personal data may be transferred across international borders. We ensure that appropriate safeguards are implemented to protect your data in alignment with European data protection standards and Singaporean legal requirements. - Updates to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our operational procedures or regulatory obligations. Any updates will be published directly on www.badmintonrackethub.com with a revised effective date.